This is the OBS Planner.
Throughout each workshop module you will have a “Planner Entry” where you will apply the lesson of that module to a real customer situation that you’ve identified. It will be accessible to you at all times through the top right link in your learner dashboard.
At the end of the program, you will have a specific and comprehensive plan of action for applying the OBS strategies to a specific customer situation.
You will also have a chance to review it and practice executing that plan with your coach.